We aspire to be the go-to agency for ambitious businesses who are looking to evolve their products and services, reputation or culture through their brand, and we are fortunate enough to work with the likes of LEGO, Aon, London Irish and Fujitsu to do exactly that. Over the past few years, this has also meant that our work has become increasingly global - with active projects across North America, Europe, Africa and Asia. This newly established role will be a vital part of our organisational culture and ability to deliver great work going forward. After nine years of continual growth, we’re seeking an organised people manager who can take ownership of our processes, policies and project management to ensure that we’re not only ready for the next exciting projects ahead, but maintaining our work-life balance. The Operations Manager will not only be our first port-of-call during project onboarding - handling contracts and invoicing - but take ownership of our resource scheduling and develop our project management disciplines across the business. Alongside our project work, the role will also work closely with the directorial team to support internal HR processes, data protection and security, and office management. Job role:

• Own the development, management, and implementation of our agency’s policies, procedures, and processes across the business.
• Having recently invested in new contracts, the Ops Manager will take ownership of their management - ensuring due process is followed both in our relationships with our clients and freelancers.
• Particularly now that we’re all working remotely (with a view to return to our office in the future), you will be responsible for the oversight of security and data protection practices - managing our technology assets, insurances and access controls.
• On projects you will take ownership of briefings, scheduling, document management and approval procedures. Internally, we’ll look to you to support the ongoing learning and development and career progression of our team through coordinating pay reviews, appraisals and team meetings.

Personality: As the cornerstone for coordination, it should go without saying that we’re looking for a dynamic, solution-oriented person with a flair for organisation. But, as with every role at UnitedUs, we also hope to find someone with a real excitement for creativity in all its forms. We’d hope that your drive to get things done would be spurred on by optimism towards a great outcome - and take pride in driving a dynamic agency forward with the support of the directorial team. With this being a new role to the business, we are looking for someone who can motivate and empower a bold and ambitious wider team. Required:

• At least five years previous experience in an agency-side operations, project or production management role
• Experience working directly with enterprise brands or household names in either B2C or B2B contexts
• Ability to manage the end-to-end delivery of project workflow to reach a desirable outcome for clients and the agency alike
• Confidence and charisma when engaging with clients, with a knack for expectation management
• Familiarity with core business processes such as recruitment, document management, invoicing, and project management
• Excellent written and verbal communication
• Proficiency with Google for Work tools or Microsoft suite (Sheets/Excel, Docs/Word)
• Eligible to work in the UK

Desirable:

• Experience of, or familiarity with CRM and HR software
• Knowledge and understanding of data protection practices within agencies
• Curiosity, infectious enthusiasm and a love of having a plan!

  Culture and further information: UnitedUs recognises that our dedicated team helps the business to achieve ambitious goals by going the extra mile. We, in turn, reward their dedication and commitment by building a culture of reward for our people who are fully supportive of the organisation and the place we want to build. With this in mind we are always finding ways to support the health and wellbeing of our team, foster inclusivity and champion diversity. We made the decision to move the whole business to remote working two weeks before lockdown started, and we will be continuing in this vein until a point where it becomes viable to return to the studio. In the meantime, we've found new ways of supporting the team and our culture - from access to free Headspace accounts to virtual coffee catch ups and virtual team events. We recognise that some of you might be shielding at this time and we would still urge you to apply - we can arrange for virtual interviews instead of in person. But equally, if you're happy or would prefer to meet us in real life, then we can arrange a suitable safe way to do so. Applicants must have the existing right to work in the United Kingdom as we are currently unable to sponsor work visas at this stage
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Purpose: The purpose of this role is to work within the digital team to build exciting websites and digital experiences. Working on one of the primary touchpoints of our client’s communications it’s a key role in helping deliver brands and campaigns. UnitedUs have a strong and growing digital team consisting of UX specialists, designers, and developers. Our focus is on creating experiences that communicate brands in exciting ways, making their audience take notice, and ensuring they stand out for their purpose. Working with the wider UnitedUs team of brand designers and strategists, the digital team is responsible for setting out how brands work in a digital space, and delivering on this. Job role:

• To build websites with a brand and UX focus that provide outstanding performance and reliability - primarily using WordPress as a CMS and developing custom themes.
• To work closely with clients to establish trusted and long-term relationships.
• Working end-to-end on new projects and working with existing clients to support their websites and help deliver on their evolving projects.
• Collaborate with strategy peers and report to the Digital Director and Senior Developer.
• Be a positive influence on the organisation, be prepared for and welcome the creative and strategic challenges that the role will present and maintain a positive approach  to resolve them.

Technologies we use: We use the following technologies - you don’t have to be an expert in all of them, and we’re open to new ideas where there is a strong business case.

• WordPress
• Beanstalk App
• Sass
• Gulp
• Git
• GSAP
• Figma (you don’t need to be a designer)

Personality: As a web developer you will need to take a holistic approach to your work by having an appreciation of all the factors that have an impact on the project. Balancing the needs of the client and their users, technological implications and budgets, and strategy and design considerations. This requires an open mind with a drive to use your skills to solve problems that stretch beyond the code. You will be able to speak to clients and the team in a way that makes what you do accessible and understandable, working with them to proactively solve problems and add a level of flair to the projects you deliver. UnitedUs is formed on ideas of collaboration so you will spend a lot of time with the other members of the team. Everyone at UnitedUs works hard to build lasting relationships with our clients, you will need to play an active role in this and need to be able to communicate effectively and in a timely manner. The role should promote the collective of UnitedUs with a focus on the importance to build a unified brand and fully embrace the UnitedUs culture. Role requirements:  Essential experience and skillsets must include:

• Expertise in the basics: HTML, CSS, PHP.
• Proficiency in Sass, Git, Javascript & jQuery.
• Able to learn Gulp.
• An understanding of setting up and deploying to hosting environments.
• An understanding of DNS management.
• Understand how your work impacts security, performance, accessibility, and SEO.
• Digital creative industry experience.
• Ability to inspire high standards and maintain great team morale.
• Guardianship of client digital assets and client relationships.
• A high level of IT skills and Mac proficiency.
• Examples of end-to-end website builds.
• Confidence to make decisions when armed with clear goals and values.
• Clear, concise, and compelling written and spoken presentation.

Desirable:

• Ability to work independently
• Resilience
• A sense of humour
• A joy of multi-tasking

Job perks:  UnitedUs recognises that our dedicated team help the business to achieve ambitious goals by going the extra mile. We, in turn, reward their dedication and commitment by building a culture of reward for our people who are fully supportive of the organisation and the place we want to build. With this in mind we are always finding ways to support the health and wellbeing of our team, foster inclusivity and champion diversity. We made the decision to move the whole business to remote working two weeks before lockdown started, and we will be continuing in this vein until a point where it becomes viable to return to the studio. In the meantime, we've found new ways of supporting the team and our culture - from access to free Headspace accounts to virtual coffee catchups and virtual team events. We recognise that some of you might be shielding at this time and we would still urge you to apply - we can arrange for virtual interviews instead of in person. But equally, if you're happy or would prefer to meet us in real life, then we can arrange a suitable safe way to do so. Application: Please submit a CV and cover letter to us, we'd love to see some work examples and to understand why you think you'd be a great fit for our team. We particularly welcome applications from under-represented groups in the creative industry including Black, Asian and Minority Ethnic candidates.
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We are always on the look out for great designers to join our team. We want to see fantastic portfolios that excite us and show something different. Keep an eye out here for specific roles, but if you have something exciting to offer then get in touch.
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